Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Yew Tree


It is almost impossible to get an appointment

You are only able to make appointments by telephone at 8am. I was number 5 in the queue but all appointments at Yew tree had gone when my turn came. I was offered an appointment at another surgery. The GP prescribed medication but I was not in receipt of the medication for 48 hours as a doctor at Yew tree needed to sign off the prescription and did not do so. Meanwhile I was on pain.